Cancellations,
changes & refunds.
Last updated: 15 October 2026
We understand that plans sometimes change. As a small, family-run business, we aim to treat every guest fairly while protecting dates reserved exclusively for their stay.
Bookings made through Airbnb
Bookings made through Airbnb are subject to the cancellation and refund policy shown on Airbnb when the booking is confirmed. Any cancellation or change must be requested through Airbnb.
Direct booking cancellations
The following terms apply to bookings made directly with Mid Wales Shepherds Huts:
- 14 days or more before arrival: a full refund of all payments made.
- 7–13 days before arrival: a refund of 50% of the total booking price.
- Fewer than 7 days before arrival: payments are normally non-refundable.
Cancellation periods are calculated from the check-in time shown in your booking confirmation.
If we successfully rebook any cancelled dates, we will refund the amount recovered, less any reasonable costs or discounts required to secure the replacement booking. We will never retain more than the loss reasonably caused by the cancellation.
Changing your booking
Please contact us as soon as possible if you would like to change your dates. We will always try to help, but changes are subject to availability and are not confirmed until agreed by us in writing.
If the replacement stay costs more, the difference will be payable. If we cannot accommodate your requested change, the cancellation terms above will apply to the original booking.
Exceptional circumstances
We appreciate that illness, bereavement and other unexpected situations can arise. Please contact us directly, and we will consider the circumstances with care. Where possible, we may offer alternative dates or an additional refund if the cancelled dates are rebooked.
We recommend taking out suitable travel insurance to cover illness, travel disruption and other circumstances that may prevent you from staying.
No-shows and early departures
Refunds are not normally available if you do not arrive, arrive late or decide to leave before the end of your booked stay.
If we need to cancel your stay
In the unlikely event that we need to cancel your booking, we will offer suitable alternative dates or a full refund of all payments made to us. This does not affect your legal rights.
How to cancel or request a change
Please contact us in writing by replying to your booking confirmation email or emailing natalia.fairclough@hotmail.com. Your cancellation or change takes effect when we receive it.
Approved refunds will be returned to the original payment method, normally within 7–10 working days. Your bank or payment provider may take additional time to credit the funds.
Thank you for choosing Mid Wales Shepherds Huts. We appreciate your understanding and look forward to welcoming you to our little corner of Wales.